The terms for work carried out by Riteway Paint & Panel.
These terms apply to quotes and repair work carried out by Riteway Paint & Panel in Oamaru, North Otago. By booking work with us you agree to them. They sit alongside your rights under the New Zealand Consumer Guarantees Act 1993.
A quote is based on the damage we can see at the time. If we find further damage once panels come off, or a part comes in at a different price, we will talk to you before we carry on. We will not do extra chargeable work without your say so.
Where your repair goes through an insurer, the scope and cost are agreed with them. You are responsible for any excess and for anything the insurer does not cover, such as an agreed upgrade or extra work you ask us to do.
Please let us know as early as you can if you need to change a booking. Remove valuables from your vehicle before you drop it off. We take care of every vehicle in our workshop, but we are not liable for personal items left inside.
Private jobs are due on completion unless we have agreed otherwise in writing. We will let you know the accepted payment methods when your job is booked. Vehicles are released once payment or the insurer authority is confirmed.
We stand behind our panel and paint work. If something is not right with the repair we carried out, contact us and we will inspect it and put it right. This does not cover new damage, fair wear and tear, or work done by someone else.
Questions about these terms? Call 027 275 9391 or use the email button on our contact page.